SBS CyberSecurity

  • Client Services Representative

    Job Locations US-SD-MADISON
    Job ID
    2019-1049
    # of Openings
    1
    Type
    Regular Full-Time
    Telecommute
    No
  • Overview

    About Us

     

    SBS CyberSecurity, LLC (SBS) is a premier cybersecurity consulting and audit firm. Since 2004, SBS has been dedicated to assisting organizations with the implementation of valuable risk management programs and to mitigating cybersecurity risks. The company has provided cybersecurity solutions to over 1,300 organizations across the United States and abroad, including financial institutions ranging in asset size from $12 million to over $20 billion. SBS delivers unique, turnkey solutions tailored to each client’s needs, including risk management solutions, consulting, network security, auditing, and education. SBS CyberSecurity empowers customers to make more informed security decisions and trust the safety of their data.

     

    At SBS we rely on our core values of Passion, Compassion, Desire, Innovation, Integrity, and Empowerment when working not only with customers but our employees as well. We pride ourselves in our flexible and family-friend company culture. We offer competitive wages, an excellent benefits package with many premiums paid for by SBS, remote working opportunities, employe growth opportunities, and a company car for some positions. 

     

    We are currently seeking a Full-Time Client Services Representative to join our growing cybersecurity company. Our Client Services Representatives are the face of SBS, working regularly with our customers to give instructions, answer questions, and assist with our cybersecurity products and services. If you love a challenge and have an outgoing personality and ability to learn new things, we want you!

     

    Responsibilities

    Essential Functions

    • Provide first level contact and convey resolutions to customer issues while providing an exceptional customer experience
    • Utilize excellent customer service skills and exceed customers’ expectations
    • Respond to email and telephone support requests
    • Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes, and outline change recommendations
    • Properly escalate unresolved queries to the next level of support
    • Update and create online knowledgebase articles to reduce support requests
    • Capture details of each support request in SBS’s ticketing system
    • Recommend department procedure modifications or improvements
    • Preserve and grow your knowledge of client service procedures, products and services
    • Help the SBS Sales Team
      • Provide pre-sales technical support as needed
      • Recognize end-users’ need for additional products and services

    Qualifications

    • Outgoing personality and ability to learn
    • Working knowledge of Microsoft Office products
    • Proficiency in English

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